Shipping Policy

At Rock&TurfMat, we are dedicated to providing you with a seamless shopping experience. Below you will find detailed information regarding our shipping policy.

Processing Time

  • Order Processing: Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Custom Orders: Custom mat orders may require additional processing time. We will notify you of the estimated processing time when you place a custom order.

Shipping Rates and Delivery Estimates

  • Domestic Shipping: We offer various shipping options to meet your needs. Shipping charges for your order will be calculated and displayed at checkout.
    • Standard Shipping: [Insert Estimated Time]
    • Expedited Shipping: [Insert Estimated Time]
    • Overnight Shipping: [Insert Estimated Time]
  • International Shipping: We ship worldwide. Shipping charges for your order will be calculated and displayed at checkout. Delivery times may vary based on the destination and customs processing.

Shipping Carriers

We use reliable shipping carriers to ensure your order arrives safely and on time. Our primary carriers include [Insert Carrier Names, e.g., USPS, UPS, FedEx, DHL].

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the carrier’s website or via the link provided in the email.

Shipping Address

Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your shipping address, please contact us immediately at rockandturfmat@yahoo.com.

Delivery Issues

  • Lost or Stolen Packages: Rock&TurfMat is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
  • Damaged Packages: If your package arrives damaged, please contact us immediately at rockandturfmat@yahoo.com with your order number and a photo of the damaged item. We will work with you to resolve the issue as quickly as possible.

Customs, Duties, and Taxes

Rock&TurfMat is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

Rock&TurfMat
Email: rockandturfmat@yahoo.com

Thank you for shopping with Rock&TurfMat!